Support Center
Last Updated: February 2026
Customer Support
We are committed to your success. Our support team is here to help you with:
Technical Support
- • Access issues
- • Notion navigation
- • Download problems
- • Broken links or errors
Product Questions
- • How to use features
- • Understanding methodology
- • Implementation guidance
Account Assistance
- • Updating your info
- • Billing inquiries
- • Order questions
How to Reach Us
Support Hours
- • Monday – Friday: 9:00 AM – 6:00 PM (UTC+3)
- • Saturday: 10:00 AM – 2:00 PM (UTC+3)
- • Sunday: Closed
- • Holidays: Response may be delayed
We are a small team led by Fenosoa herself. While we don't offer 24/7 support, every message is read and answered personally.
What to Include When Contacting Support
To help us serve you faster, please include:
- Full name (as used at purchase)
- Email address used for purchase
- Order number (found in your confirmation email)
- Description of the issue (screenshots are helpful!)
- What you've already tried
Health Disclaimer
IMPORTANT: The Dream Me Roadmap may include suggestions related to fitness, nutrition, skincare, wellness, and stress management.
Before beginning any fitness routine or exercise program, you must consult with a licensed physician or healthcare professional. You assume full responsibility for your choices, actions, and results.